Privacy policy.
Privacy Policy
Todd Stackpole Osteopathy is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your information.
1. Types of Information We Collect
Personal Information: Name, address, contact details, date of birth, Medicare/private health fund details.
Sensitive Information: Health history, current health status, and treatment plans.
Website Data: IP addresses, cookies (for analytics).
2. Why We Collect Your Information
We collect your information to:
Provide osteopathic treatment tailored to your needs.
Communicate regarding appointments and follow-ups.
Maintain accurate health records as required by law.
Fulfill private health insurance claims or billing obligations.
3. How We Collect Your Information
We collect information through:
Intake forms, emails, or phone calls.
Consultations and treatments.
Our website (if applicable, through cookies or forms).
4. Storage and Security of Your Information
We store your information securely, using encrypted digital systems. Only authorised staff have access to your data.
5. Disclosure of Information
Your information will only be disclosed:
To healthcare providers (e.g., GPs, specialists) with your consent.
For legal obligations (e.g., court orders).
To private health insurers if required for claims processing.
We do not share your information for marketing purposes without explicit consent.
6. Your Rights
You have the right to:
Access your personal information.
Request corrections to your data.
Withdraw consent for certain uses.
To exercise these rights, contact us at todd@toddstackpoleosteo.com.au.
7. Cookies and Online Data
Our website uses cookies, these are for improving functionality and user experience. You can disable cookies in your browser settings.
8. Retention of Records
As per Australian law, we retain health records for at least 7 years (or until a minor turns 25). After this, records may be securely destroyed.
9. Changes to This Policy
This privacy policy may be updated to reflect changes in legal requirements or our practices. The latest version will always be available on our website.
10. Contact Us
For questions, concerns, or complaints about privacy, please contact us at:
Email: todd@toddstackpoleosteo.com.au
Phone: 0488 226 243
Address: 123 Martin Street, Brighton, Vic 3186
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.